Tourism Support

Services Rendered:

  • Alignment of tourism development plans with municipalities
  • Conduction of tourism research
  • Tourism database updates


National Tourism Careers Expo
  • A platform for sharing information on tourism careers for both students and key stakeholders of tourism products and organisations.
  • Creating opportunities for tourism curricula experts to share information with tourism educators, creating job opportunities for unemployed tourism graduates.
  • The expo is held for three days in the second quarter of the year, normally on the last day Friday prior to school recess
  •  The event rotates in various province and FS held it in 2015-2017 and in 20178-2020 will be hosted by North West Province.
Lilizela Tourism Awards


  • These awards were established in 2013 and aims to honour and celebrate tourism enterprises that have excelled in providing excellent service in the industry.
  1. Categories:
  2. Accommodation.
  3. Tourist Guiding
  4. Tour Operators
  5. Emerging entrepreneur of the year award
  • Applications for entries opens in March until the end of May annually.
  • Winners will be selected through an adjudication process by independent auditors.
  •  Provinces are allowed to nominate their adjudicators who go through the screening processes and appointed by SAT
  • Adjudication is based on public votes and customer reviews.
  • Winners are announced at a Provincial award ceremony then will proceed to compete at National level.
Tourism Month


  • The 27th of September is the World Tourism Day and this has been declared by World Tourism Organization with the aim to recognise and celebrate tourism industry’s achievements, promote its activities and develop tourism.
  • South African government dedicated the whole of September tourism month with the aim to raise awareness, promote domestic tourism and impart the culture of travelling amongst South Africans.
  • Provinces are expected to organize different activities to promote domestic travelling
Kasie Tourism
  • Create awareness of Kasie tourist attractions
  • A platform to create and forge linkages as well as network opportunity between tourism establishments and local community
  • Entrepreneurs are afforded an opportunity to exploit incentives offerings by DESTEA
Journey to Service Excellence
  • The J2SE will focus on nominating a small town in the rural tourism nodes and assisting the town to develop a service excellence-orientated culture in their organisations and different structures with strong media attention and focus during the activation. A town will be identified and the principles of Service Excellence will be communicated to all organizations. A criterion has been developed for the nomination, is shared and discussed with relevant stakeholders.  A number of activities will be implemented in anticipation of the big media event to launch J2SE Town.
  • At its core the J2SE aims to bring together the entire town including restaurants, accommodation facilities, tourist attractions, police, banks and petrol attendants, amongst others, to be informed, trained and  exposed to the four components of the SANS 1197:2012. A secondary objective of this programme is to establish a local Tourism Service Excellence structure or linking with existing structures to build a sustainable service culture

Betlehem Air Show

Annual aviation and air show, to showcase aviation skills and capacitate the community. The event attract foreigners and contributes towards the economic spin-offs of the town

Cherry Festival

The longest running crop festival in South Africa. Established in 1968 the festival has a number of programmes running concurrently throughout the event such as children’s events, live music, workshop, tours and exhibitions. Activities include wine and chocolate pairing, cooking lessons etc.


Mangaung cultural festival is an ongoing annual showcase of African art, culture and various sporting codes. It is one of the largest emerging festivals in Africa as it has grown from having an audience of 30 000 in 1997 to 140 000.

Grading of Tourism Establishments



Update of the Free State Provincial Database with Tourism Grading Council South Africa (TGCSA)

Conduct pre-assessment to prepare guests accommodation for star grading assessments by TGCSA accredited Assesors

Tourism Incentive Programme does provide funding for tourism establishment that wants to be graded

Tourist Guide Registrar Conduct registration of Tourist Guides in FS

Applications forms are available via the office of the registrar.

Tourist Guiding is an opportunity for an individual to become an entrepreneur

Types of tourist guides

Cultural Guide, Nature Guide, Site Guides

An amount of R 240.00 is payable for registration

Tourism Resource Efficiency Programme Developed in 2013 following the national resource efficiency campaign implemented in 2010-2012. A tourism greening and resource efficiency is a practical resource efficiency that tourism has identified which support the tourism sector. National Department of Tourism (NDT) has appointed National Cleaner Production Centre – South Africa (NCPC – SA) which is a key sustainability programme hosted through Council for Scientific and Industrial Research (CSIR) which is mandated to increase South African industry competitiveness and sustainability through more resource efficiency and cleaner production.


Key deliverables:

  • To train young people on NCPC tourism resource methodology
  • To provide Technical and Vocational Education and Training (TVET) college students with opportunity to partial fulfil their studies
  • To provide tourism establishments that have assessed by the NCPC with human capacity to address the implementation of resource efficiency recommendations


Recruit and select young people who are doing their final year on Mechanical of Electrical engineering (N6) or have completed the N6 qualification in Mechanical or Electrical Engineering. Training entail theoretical component and practical learnership training programme. The participants will be placed at the NCPC assessed or graded tourism establishments for six months.

Participants’ duties and responsibilities will be to monitor (water, waste and energy-electricity) resource use on daily, weekly and monthly basis in line with NCPC assessment methodology. The participants will recommend to the establishment ways of becoming resource efficiency and green. The programme will be implemented in partnership with NCPC, offers skills and development through training, learner-ship and internship opportunities. Participants are given a stipend when undergoing experiential training.

Youth Hospitality Programme Programmes consists of 30% theory and 70% practical and young people has theoretical methodology and practical component. Participants are skilled in training, learnership and internship placement at all hospitality establishments in the tourism value chain. Participants are trained for a period of 12 months on the qualifications below: –

  • National Certificate Food and Beverages NQF level 4
  • National Certificate Accommodation Services NQF Level 2

The initiative is implemented by National Department of Tourism in partnership with DESTEA and an appointed Service Provider whose accredited with CATHSSETA.

Tourism Food Safety Assurer The Food Safety programme is an internship/ experiential hospitality training programme targeting the unemployed youth of South Africa as part of the Expanded Public Works Programme (EPWP) of the National Department of Tourism (NDT) in partnership with provinces. The programme covers theory and workplace training which lead to the attainment of an accredited skills programme (Personal hygiene and Food Safety Practices, Conduct Audits and Optimise product and process quality within quality management systems) accredited by Food and Beverage SETA and skills programme accredited by Health and Welfare SETA.

The learners will be trained in various unit standards which falls under the Food and Beverages Manufacturing Industry Sector Education and Training Authority.

Key deliverables: –

  • Placements for learners in the Tourism and Hospitality sector for experiential learning as well as provision of monitoring and support during the experiential learning;
  • Provided with training and practical experience which will consists of assessment, portfolio of evidence and monitoring of food quality and standards
  • Qualifications on Tourism Food Safety Assurer consisting of: –
  • Good Manufacturing Processes, NQF level 1
  • Personal Hygiene and Food Safety Practices, NQF level 2
  • Good Storage and Distribution Practices in Food Environment, NQF level 3
  • Conduct audits and optimise product and process quality within a quality management system in a Food

Processing Environment, NQF level 5

  • The 4 skills programmes consists of a total of 203 credits. The programme consisted of 30% theory and 70% practical training
Visitor Information Centre Programme The programme aims to provide support towards VIC in the province through capacity building initiatives, service excellence structural support programme and advice on the establishment of new VICs’.